Festival FAQS
Send us an email or phone 08452 69 68 59 or try try mobiles: 07534 286994 or 07712 792000 during Festival week if your question is not answered
Drink Tokens
At Worcester CAMRA Beer, Cider & Perry Festival we operate 'Token bars'. No cash is accepted at the bars, only festival Drink Tokens. These Tokens are denominated in £1 and 10p. You must therefore convert some cash into Tokens before you can buy drinks. You can do this in advance by purchasing an Admission Package and collecting your Tokens at the Entrance Desk. Cash can also be converted to Tokens or vice versa at the Top Up Tokens desk in the marquee. Tokens can always be converted back into cash if you find you don't use all of them - and you can also convert more cash into Tokens at the Top Up Tokens desk if you find you need more. The Entrance Desk will only issue strips of £1 tokens, but the bar staff will be able to give 10p tokens in change. Tokens are used to buy beer, cider, perry, fruit wines and non-alcoholic fruit juices. Cash is used to buy items at the food concessions, the merchandise stall and the tombola. Surplus tokens can also be donated to our Festival Charities.
goto top
Evening Session
Friday Daytime tickets are only valid for entry before 5pm. After 5pm the Evening entrance charges will apply. Friday Daytime entrance allows you to arrive before 5pm and stay on site into the evening.
goto top
Passouts - temporarily leaving the Festival Site
If you need to temporarily leave the Festival site you must collect a Pass Out ticket from the staff at the gate. The Pass Out is only valid for the session you are leaving, and on Friday if you leave during the Daytime you must be back before the Evening Session begins otherwise you will have to pay the evening entrance fee.
goto top
Ticket Agents
Please have a look at the Entrance procedure for Entrance Tickets bought through our Ticket Agents to ensure that you understand and are happy with them.
Entrance Tickets and also Ticket+Tokens Admission Packages are available from:
- Worcester Festival Huntingdon Hall Box Office in the Crowngate Shopping Centre
Phone: 01905 611427
Booking Conditions apply
Entrance Tickets (not Admission Packages) will be available (when green) from:
- Worcester Tourist Information Centre in the Guildhall
Phone: 01905 726311
- Malvern Tourist Information Centre
Phone: 01684 892289
- the Dragon Inn on the Tything
- the Plough Inn on Fish Street
- the Cricketers on Angel Street
- the Bell in St Johns
goto top
Young People at The Festival
Young people under 18 (proof may be required) will be
admitted free of charge during the daytime sessions if accompanied by a
parent/relative but will not be allowed to consume alcohol. Children
under 14 should be taken off site by 7.30pm at the latest. Soft drinks
for young people under 18 may be purchased from the food concessions.
Parties containing children under 14 should sit in the entertainment
marquee or outside the marquees but not in the marquees containing the
bars.
An "Under 25" policy will be in place so if you are lucky enough to look under 25 please expect to be challenged. Young people should carry proof of age with them to ensure
entry as licencing law demands that we refuse entry to anyone who we
suspect is under 18 unless proof of age can be provided on request.
goto top
Intoxicated People at The Festival
We reserve the right to refuse entry to anyone that we consider to have already consumed excess alcohol and to request people to leave the festival if their behaviour after consuming alcohol becomes a problem for the staff or other customers.
goto top
Dogs
Dogs on a lead will be allowed onto the Festival
site but not into the marquees (other than to pass through). We reserve
the right to ask for them to be removed if not well behaved. Any
unsanitary incident must be immediately cleared by the owners. Passouts
are available to allow them to be "walked" off site.
goto top
Smoking
In accordance with the law, smoking will not be permitted inside any of the marquees.
goto top
Accessibility for people with disabilities
Most of the festival site is level and firm ground and should be accessible to people in wheelchairs. A disabled toilet is available adjacent to the marquee however to prevent its use by able bodied people it is sited away from the public areas and therefore anyone wishing to use it should ask a Steward to assist them to locate it and access it. Taxis can come onto the racecourse and drop people off at the entrance and also pick people up from the same location.
goto top
Beer Availability
The settling
characteristics of real ale (which continues secondary fermentation in
the cask) constrain the supply available to that which has been
delivered and placed on the stillage by the Tuesday of Festival week.
Thus if more people than expected come and drink at the earlier
sessions, it may be necessary to restrict entry to later sessions,
consistent with the supplies available. In order to alleviate such
problems, the Festival is purchasing enough beer & cider/perry for
>10000 attendance in 2010.
As we cannot absolutely guarantee that there will be beer left by the
final session on Saturday evening, it follows that we cannot guarantee
that an advance ticket would get you in (not much point if there's
nothing left to drink)! While there is still beer & cider/perry to
drink (and this is our expectation due to the quantity ordered) and
there are more people trying to get in than our fire limit then an
advance ticket will always give you guaranteed entry over people who
haven't bought them in advance. We also aim to process people with
advance tickets more efficiently at the entrance desk if we can.
goto top
Glass Usage, Charges & Refunds
Drinks will only be served at the bars in
oversized and Government stamped and lined glasses originating from the
Worcester CAMRA or other official CAMRA festivals.
Worcester CAMRA Festival pint glasses are lined at half-pint and pint levels so can be used to buy either quantity. Half-pint glasses are lined only at the half-pint level. We do not provide third-pint lines or sell our beers in third-pint measures - sorry.
On entry to the festival only, a refund of the cost of
a glass will be made if the customer does not require a current year
festival glass, provided that the customer can prove that they have
with them an oversized, Government Stamped and clearly lined, glass
purchased at a CAMRA organised festival.
As they are leaving the festival only, a glass refund will be
available to customers on request provided that:
- the glass being returned is intact with no chips or cracks and is capable of being cleaned
- the glass being returned is a 2010 Worcester CAMRA Beer, Cider &
Perry Festival glass (other CAMRA glasses at our discretion)
- only 1 refund per customer will be provided
Replacements for lost or broken glasses will be charged at cost.
The cost of a glass and the glass refund value will be available at the entry desk.
goto top
Credit and debit card use on site
We plan to have credit / debit card readers available on the Entrance Desk and on the Merchandise Stall however it would be wise not to rely on their availabilty as we are in the middle of a racecourse - please bring cash as well.
goto top
Parking
There is no public parking on the racecourse. There are plenty of public car parks nearby as shown on the festival site map and on the travel page.
goto top
Camping
There is no public camping on the racecourse. As the racecourse is in the centre of the City, the nearest campsites are on the outskirts of the City as described on the travel page.
goto top
Entrance & Ticketing problems
- If one of your group on an Advance Admission Package has to arrive late - turn up at the Pre-Paid Queue as normal. You'll collect all the beer tokens but be given a paper entrance ticket to hand to the latecomer. Get them to phone you when they arrive and rendezvous by the fence to hand them the ticket. They then join the Pre-Paid Queue to collect their glass and enter the festival.
- If you arrive at the entrance with a ticket for a different session then we will honour the ticket subject to payment of any difference in entry price. We ask however that you do not do this if at all possible as it will complicate and slowdown the entry process.
- If you need to reprint an E-Ticket please visit our Reprint Ticket page.
goto top
Non-alcoholic Drinks
Non-alcoholic drinks for drivers will be available on the cider and perry bar using Festival Tokens - apple and pear juice - and from the food concessions using cash - soft drinks. Take Out containers are also available for drivers to take some beer or cider / perry home to try.
goto top
Bikes
Bikes may be brought onto the festival site and secured to the perimeter fencing.
goto top
Takeout Containers
Takeout containers in 2 and 4 pint sizes will be available at the bar while stocks last. You will need Festival Tokens to pay for takeout beer and cider/perry.
goto top
|
