Festival FAQS
Here are some answers to Frequently Asked Questions about our Festival
Send us an email or phone 08452 69 68 59 if your question is not answered
Drink Tokens
At Worcester CAMRA Beer, Cider & Perry Festival we operate 'Token bars'. No cash is accepted at the bars, only Festival Drink Tokens. These Tokens are denominated in £1 and 10p. You must therefore convert some cash into Tokens before you can buy drinks. You can do this in advance by purchasing an Admission Package and collecting your Tokens at the Entrance Desk. Cash can also be converted to Tokens or vice versa at the Top Up Tokens desk in the marquee. Tokens can always be converted back into cash if you find you don't use all of them - and you can also convert more cash into Tokens at the Top Up Tokens desk if you find you need more. The Entrance Desk will only issue strips of £1 tokens, but the bar staff will be able to give 10p tokens in change. Tokens are used to buy beer, cider, perry, fruit wines and non-alcoholic fruit juices. Cash is used to buy items at the food concessions, and the tombola. Surplus tokens can also be donated to our Festival Charities.
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Evening Session
Friday Daytime tickets are only valid for entry before 5pm. After 5pm the Evening entrance charges will apply. Friday Daytime entrance allows you to arrive before 5pm and stay on site into the evening.
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Passouts - temporarily leaving the Festival Site
If you need to temporarily leave the Festival site you must collect a Pass Out ticket from the staff at the gate. The Pass Out is only valid for the session you are leaving, and on Friday if you leave during the Daytime you must be back before the Evening Session begins otherwise you will have to pay the evening entrance fee.
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Ticket Agents
Our Ticket Agents will be listed here when they start to sell tickets for the festival
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Young People at The Festival
Young people under 18 (proof may be required) will be
admitted free of charge during the daytime sessions if accompanied by a
parent/relative but will not be allowed to consume alcohol. Children
under 14 should be taken off site by 7.30pm at the latest. Soft drinks
for young people under 18 may be purchased from the food concessions.
Parties containing children under 14 should sit in the entertainment
marquee or outside the marquees but not in the marquees containing the
bars.
An "Under 25" policy will be in place so if you are lucky enough to look under 25 please expect to be challenged. Young people should carry proof of age with them to ensure
entry as licencing law demands that we refuse entry to anyone who we
suspect is under 18 unless proof of age can be provided on request.
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Intoxicated People at the Festival
We reserve the right to refuse entry to anyone that we consider to have already consumed excess alcohol and to request people to leave the Festival if their behaviour after consuming alcohol becomes a problem for the staff or other customers.
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Dogs
Well behaved dogs on a lead are welcome at the Festival. We reserve
the right to ask for them to be removed if not well behaved. Any
unsanitary incident must be immediately cleared by the owners. Passouts
are available to allow them to be "walked" off site.
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Smoking
In accordance with the law, smoking will not be permitted inside any of the marquees.
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Accessibility for people with disabilities
Most of the Festival site is level and firm ground and should be accessible to people in wheelchairs. A disabled toilet will be available however to prevent its inappropriate use by able bodied people it will be sited away from the public areas and therefore anyone wishing to use it should ask a Steward to assist them to locate it and access it. Taxis can come onto the racecourse and drop people off at the entrance and also pick people up from the same location.
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Seating and Chairs
We aim to provide a sensible number of seats and tables for customer's use however the cost in both money and effort is such that we are unable to provide a seat for every customer. We are therefore happy and indeed encourage you to bring your own folding chairs with you to the Festival, however we do ask you to observe any requests from Stewards if we consider your siting of your chairs represents a Health and Safety hazard. The same applies for any of our chairs and tables which you have resited.
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Beer Availability
The settling
characteristics of real ale (which continues secondary fermentation in
the cask) constrain the supply available to that which has been
delivered and placed on the stillage by the Tuesday of Festival week.
Thus if more people than expected come and drink at the earlier
sessions, it may be necessary to restrict entry to later sessions,
consistent with the supplies available.
As we cannot absolutely guarantee that there will be beer left by the
final session on Saturday evening, it follows that we cannot guarantee
that an advance ticket would get you in (not much point if there's
nothing left to drink)! While there is still beer & cider/perry to
drink (and this is our expectation due to the quantity ordered) and
there are more people trying to get in than our fire limit then an
advance ticket will always give you preferential entry over people who
haven't bought them in advance. We also aim to process people with
advance tickets more efficiently at the entrance desk if we can.
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Glass Usage, Charges & Refunds
Drinks will only be served at the bars in
oversized and Government stamped and lined glasses originating from the
Worcester CAMRA or other official CAMRA Festivals.
Worcester CAMRA Festival pint glasses are lined at half-pint and pint levels so can be used to buy either quantity. Half-pint glasses are lined only at the half-pint level. We do not provide third-pint lines or sell our beers in third-pint measures.
On entry to the Festival only, a refund of the cost of
a glass will be made if the customer does not require a current year
Festival glass, provided that the customer can prove that they have
with them an oversized, Government Stamped and clearly lined, glass
purchased at a CAMRA organised festival.
As they are leaving the festival only, a glass refund will be
available to customers on request provided that:
- the glass being returned is intact with no chips or cracks and is capable of being cleaned
- the glass being returned is a 2012 Worcester CAMRA Beer, Cider &
Perry Festival glass (other CAMRA glasses at our discretion)
- only 1 refund per customer will be provided
Replacements for lost or broken glasses will be charged at cost.
The cost of a glass and the glass refund value will be available at the entry desk.
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Credit and debit card use on site
We plan to have credit / debit card readers available on the Entrance Desk and on the Membership Stall however it would be wise not to rely on their availabilty as we are in the middle of a racecourse - please bring cash as well.
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Parking
There is no public parking on the racecourse. There are plenty of public car parks nearby as shown on the Festival site map and on the travel page.
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Camping
There is no public camping on the racecourse. As the racecourse is in the centre of the City, the nearest campsites are on the outskirts of the City as described on the travel page.
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Entrance & Ticketing problems
- If you arrive at the entrance with a ticket for a different session then we will honour the ticket subject to payment of any difference in entry price. We ask however that you do not do this if at all possible as it will complicate and slowdown the entry process.
- E-ticket refunds bought online using Paypal can be made on request - up to 60 days after the original transaction a full refund is possible in accordance with Paypal Terms and Conditions - greater that 60 days then we can return the ticket costs but NOT the Paypal fees. For refunds on tickets bought through our Agents please contact the Agent.
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Non-alcoholic Drinks
Non-alcoholic drinks for drivers will be available on the cider and perry bar using Festival Tokens - apple and pear juice - and from the food concessions using cash - soft drinks. Take Out containers are also available for drivers to take some beer or cider or perry home to try.
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Pedal Cycles
We encourage the safe use of pedal cycles to visit the Festival - please consult a steward on arrival for directions to storage areas. Please note that we can accept no responsibility for pedal cycles left in the storage area so be sure to bring adequate locks and chains with you.
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Takeout Containers
Takeout containers in 2 and 4 pint sizes will be available at the bar while stocks last. You will need Festival Tokens to pay for takeout beer, cider or perry.
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Security of Personal Possessions
The security of all personal possessions brought to the Festival rests solely with the owner - CAMRA cannot accept any responsibility for such items. Please do not leave anything of value unsupervised at any time. We are not able to offer storage facilities for any items other than pedal cycles.
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